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By Andrea Nagel
Finding the right
primary care physician can
be challenging. Calling office to office to find an
opening and filling out paperwork is time-consuming.
Kootenai Clinic is hoping to remedy that with its new
appointment center.
“We’re here to do all the legwork,” appointment cen-
ter manager Linda Maxwell said. “We call and schedule
the initial appointment, gather all of the patient’s
information, and mail out packets with paperwork and
information about the clinic they’ll be going to.”
H O W D O E S I T W O R K ?
Patients looking for a primary care physician can visit
kh.org/appointmentcenter
to start the process, or call
(208) 625-6767
. Kootenai Clinic representatives will be
able to help patients:
◗
Determine the type of physician they need
◗
Find an appointment that fits in their schedule
◗
Know what to expect at the appointment
“This will allow new patients one point of contact
and eliminate a lot of confusion,” Linda said. “After
their initial appointment we’ll follow up with them
and see how the process was received and how we can
make it even better.”
The packets mailed to new patients include:
◗
A Kootenai Clinic folder to keep health-related docu-
ments in one spot
◗
Paperwork to be filled out and brought to the
appointment
◗
A brochure about the clinic and a map to its location
◗
Any relevant policies
“We won’t turn calls away,” Linda said. “It doesn’t
matter if it’s your first appointment or your 20th ap-
pointment, we’ll be there to help and answer questions.”
N E W A P P O I N T M E N T C E N T E R
Kootenai Makes Seeing
the Doctor Easy
L O O K I N G F O R A
primary care physi-
cian? Call the appointment center at
(208)
625-6767
or visit
kh.org/appointmentcenter
to
get started.
WELCOME
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