Kootenai | Kootenai Health | Issue 3, 2019

4 Kelly Wolfinger Summer August 2019 Kootenai Health 2003 Kootenai Health Way Coeur d’Alene, Idaho 83814 KH.org (208) 625-4000 Kootenai Hospital District Board of Trustees Terence Neff, M.D., Chair Robert Colvin, Vice Chair Katie Brodie, Trustee Cindy Clark, Trustee Thomas deTar, M.D., Trustee James Eisses, Trustee Teri Farr, Trustee Liz Godbehere, Trustee Administration Jon Ness, Chief Executive Officer Karen Cabell, D.O., Chief Physician Executive Jeremy Evans, Executive Vice President of Operations Daniel Klocko, Executive Vice President of Human Resources Ron Lahner, General Counsel Patricia Richesin, President, Kootenai Care Network Joan Simon, Chief Nursing Officer Ryan Smith, Chief Information Officer Kim Webb, Chief Financial and Administrative Officer John Weinsheim, Executive Vice President of Kootenai Clinic Executive Regional Editor Kim Anderson Regional Editor Andrea Nagel Cover photo Andrea Nagel Published as a courtesy of Kootenai Health four times a year. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Translation assistance services, free of charge, are available to you. Please call (877) 746-4674 . Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (877) 746-4674 . Ako govorite srpsko-hrvatski, usluge jezicke pomoci dostupne su vam besplatno. Nazovite (877) 746-4674 . 2019 © Coffey Communications, Inc. All rights reserved. Health “Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.” —Albert Schweitzer Over my nearly 35-year career in health care, I’ve had the opportunity to lead and work with people with incredible talent. Physicians, by nature and training, are incredibly intelligent, and nurses are some of the most innovative problem-solvers you’ll ever meet. The only thing they—and the rest of us—need is the right environment to shine. As the CEO of Kootenai Health, it’s my job to foster that environment. Here are a few practices that help. Remind people of what they do right. You cannot unleash the creative power in people who doubt themselves. Instilling confidence in others is the gift that keeps on giving. Recognize great work and you’ll see more great work. Everyone wants to feel good about their contributions, and taking a moment to recognize exceptional work encourages everyone. Put people in roles that capitalize on their strengths. Give people the opportunity to do what they love to do, and you will be amazed at the results. Partner with people whose strengths are different from your own. Collaboration will take both of you farther than either of you can travel on your own. Our new Hospitality Center (page 5) is a perfect example of this! When local leaders create work places in which their team members can do their best work, our community benefits. Services improve, new programs are offered, and jobs become more enjoyable. Whether you are leading a large organization, a small business or your family, give people every opportunity to love what they do. Wishing you good health, Jon Ness, CEO