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KOOT ENA I HEALTH ’ S BOARD O F
trustees and administrative leadership team
recently completed a long-range strategic plan
that will help guide us in our decision making
over the coming months and years. Part of this
process included updating our organizational
mission statement to better reflect who we are.
Many organizations have mission statements.
They offer a concise summary of what the organi-
zation does, as well as the way in which they do
it. Mission statements also offer a quick glimpse
into what the organization values most.
Kootenai’s new mission statement reads, “We
improve health one patient at a time in a friendly and professional culture
committed to superior quality and safety.”
Here’s what that means to you:
We improve health.
Beyond just healing a wound or correcting a problem,
we are committed to your long-term health. When we can offer a class, lend
support or show you how to live a healthier life, we will.
One patient at a time.
Every person who seeks care with us has unique
physical, mental and emotional needs. We will respect these unique needs.
In a friendly and professional culture.
Our staff are just as committed
to providing compassionate care as they are to clinical excellence. We call it
our “Heart for Excellence,” and we believe it is one of our most important
qualities.
Committed to superior quality and safety.
Notice we don’t say “good”
or even “excellent” quality and safety. When it comes to quality and safety,
only being the best will do.
Even with all the planning and careful selection of words, our mission
is only as good as your personal experience. It is our goal that each of our
patients will know it is a mission accomplished.
Wishing you good health,
Jon Ness, CEO
Opening Thoughts
A N E W M I S S I O N
Jon Ness, CEO
K O O T E N A I H E A L T H
2003 Kootenai Health Way
Coeur d’Alene, ID 83814
KootenaiHealth.org
208-666-2000
K O O T E N A I H O S P I TA L D I S T R I C T
B O A R D O F T R U S T E E S
Paul Anderson,
Chair
Ernest Fokes, M.D.,
Vice Chair
Liese Razzeto,
Secretary/Treasurer
Jim Curtis, M.D.,
Trustee
Jim Eisses,
Trustee
Terence Neff, M.D.,
Trustee
Marc Wallace,
Trustee
A D M I N I S T R A T I O N
Jon Ness,
Chief Executive Officer
Carmen Brochu,
Chief Nursing Officer
Jeremy Evans,
Vice President,
Professional Services
Walter Fairfax, M.D.,
Chief Medical Officer
Teri Farr,
Vice President,
Community Development
Irwin Hurn,
Chief Financial Officer
John Kalb,
Vice President, Quality
Daniel Klocko,
Vice President,
Human Resources
E X E C U T I V E R E G I O N A L E D I T O R
Teri Farr
R E G I O N A L E D I T O R
Kim Anderson
Published as a courtesy of
Kootenai Health four times a year.
Models may be used in photos and
illustrations. If you have any concerns
or questions about specific content
that may affect your health, please
contact your health care provider.
Copyright © 2012
Coffey Communications, Inc.
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