Jocelyn. “I didn’t understand how a doctor could properly treat me without seeing me in person. After all, I’d spent my whole life being poked and prodded at every doctor appointment I’d ever been to. How could someone who wasn’t in the same room examining me know enough about what was going on with my body? But my experience with my new doctor has been amazing!” Through Kootenai Health Virtual Care, Jocelyn was connected with Humayan Beg, M.D., a rheumatologist with nearly 30 years of experience, who began working closely with her and the clinical staff onsite at Kootenai. During Jocelyn’s appointments, she visits a clinic office at Kootenai Health, where she is met by a clinical staff member. The clinician takes her vitals, orders any necessary prescriptions and lab work and ensures her entire health history is provided electronically to Dr. Beg for close review. “When my rheumatologist and I first discussed everything, I could tell this patient-physician interaction was different,” said Jocelyn. “The virtual care setting is really interesting. Rather than undergoing a hands-on exam by the physician, the physician really focuses on what I am saying and directs the clinician and patient when handson manipulation is necessary. Combine that with sophisticated lab testing, electronic health records and my physician’s specialized knowledge—I can honestly say I am receiving better care now than I ever have.” Bridging the gap Kootenai Health Virtual Care is a regional leader in the virtual care space. What sets the Kootenai program apart is the ability to connect patients with advanced specialists, like the one treating Jocelyn, from Kootenai Clinic and contracted specialty groups. “The health care system has become increasingly more burdensome for patients and providers alike,” said Kanan Silvas, M.D., regional medical director of Kootenai Health Virtual Care. “Virtual care has proven to be an For Jocelyn Whitfield-Babcock, finishing the 7.46-mile Bloomsday race was the fulfilment of a dream. Kanan Silvas, M.D. Humayan Beg, M.D. invaluable way to bridge the gap between patients’ needs and their access to care. Seeing a provider through virtual care provides patients the same quality time and attention that they would receive from an in-person visit, but from the comfort of their home or a clinic near where they live. This is the future of health care, and our team is excited to offer a really comprehensive, quality program for our region. Our goal is to remove barriers to care to improve patient experiences and outcomes.” —Continued on next page tablet, laptop or desktop computer and a steady connection to the internet to stream video. • Set the scene. Select a place that is private, safe and away from distractions so you and your provider can consult as you would in an exam room. Choose a well-lit space and avoid sitting so some information from your history may not be captured in one system. Having a history of tests, labs, diagnoses and medications helps make the most of your time with your physician. • Test technology in advance. If your appointment is not in a clinic, you will need a smartphone, with your back to a window, as that can darken your image. Make sure the web camera is at eye level so your provider can see you clearly. • Ask questions. Don’t be shy. Ask questions and repeat what you hear to be sure you understand next steps. KH.ORG 11
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