Kootenai | Kootenai Health | Issue 1, 2020

4 Andrea Nagel Winter in Downtown Coeur d’Alene Kootenai Health 2003 Kootenai Health Way Coeur d’Alene, Idaho 83814 KH.org (208) 625-4000 Kootenai Hospital District Board of Trustees Terence Neff, M.D., Chair Robert Colvin, Vice Chair Katie Brodie, Secretary and Treasurer Cindy Clark, Trustee Thomas deTar, M.D., Trustee James Eisses, Trustee Teri Farr, Trustee Liz Godbehere, Trustee Administration Jon Ness, Chief Executive Officer Jim Adamson, Executive Vice President and General Counsel Karen Cabell, D.O., Chief Physician Executive Jeremy Evans, Executive Vice President of Operations Daniel Klocko, Executive Vice President of Human Resources Patricia Richesin, President, Kootenai Care Network Joan Simon, Chief Nursing Officer Ryan Smith, Chief Information Officer Kim Webb, Chief Financial and Administrative Officer John Weinsheim, Executive Vice President of Kootenai Clinic Executive Regional Editor Kim Anderson Regional Editor Andrea Nagel Cover photo Andrea Nagel Published as a courtesy of Kootenai Health four times a year. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Translation assistance services, free of charge, are available to you. Please call (877) 746-4674 . Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (877) 746-4674 . Ako govorite srpsko-hrvatski, usluge jezicke pomoci dostupne su vam besplatno. Nazovite (877) 746-4674 . 2020 © Coffey Communications, Inc. All rights reserved. Health February 2020 “Good leaders make people’s strengths effective and their weaknesses irrelevant.” —Frances Hesselbein, former Girl Scouts CEO and Presidential Medal of Freedom recipient Playing to Our Strengths You have probably heard of the Gallup public opinion poll. What you may not know is that Gallup, Inc., is also one of the premier analytics and advisory companies in the world. Each year Kootenai Health works with Gallup to survey Kootenai Health employees’ engagement in their work. They also help us make every department a place people want to come to work. For the past three years, Kootenai Health has been honored to receive the Gallup Great Workplace award for employee engagement. In 2019, it was a designation conferred on only 40 organizations worldwide. Because the Kootenai Health team is never content with the status quo, our next goal is to be among the top 10 percent of organizations for workforce engagement. Gallup’s advice for doing this: Focus on your employees’ strengths. Why do we put so much attention on employee engagement? By understanding our staff members’ strengths and creating an environment in which they can do their best work, we can continue to strengthen health care in northern Idaho. What does an engaged health care team mean for you? First, it means you and your neighbors can expect to receive outstanding medical care from some of the most highly engaged patient care teams in the country. Second, it puts us in a position to develop beneficial partnerships with respected organizations such as Mayo Clinic. By partnering to meet areas of need, we can capitalize on others’ strengths while continuing to use our own to do what we do best—care for our community. Health care is an ever-changing industry. How we do things may change, but our commitments to remaining independent and providing outstanding, compassionate care remain our greatest strength. Wishing you good health, Jon Ness, CEO